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--- lake_mac_libraries_hls [2025/03/04 16:20] – ssylvester
+++ lake_mac_libraries_hls [2025/06/01 19:53] (current) – ssylvester
@@ Line 1: / Line 1: @@
 ====== Lake Mac Home Library Service ======
+Last date modified: 2nd June 2025
-We run both a Home Library Service and a Nursing Home Library Service, servicing ~330 customers across the whole Lake Mac Region. We strive to service those who cannot access a library or cannot physically carry library items home, whether it be due to temporary or permanent circumstances. We deliver on a four-week rotation, every Tue-Thur, with Nursing Homes receiving a delivery every Thur. We ask for customers to provide a Medical Cert or other documents when signing up.
-__**Staffing**__
+Contact info:
+Skye Sylvester
+Library Service Delivery Officer
+ssylvester@lakemac.nsw.gov.au
-It currently operates under Outreach, with 2 full-time staff and 1 part-time. These staff members are responsible for the development of profiles, selections, deliveries, and reshelving of all items. As of late 2024, we have implemented a volunteer program to assist with the deliveries and provide digital mentoring to access the library's catalogue and reserve titles online.
+Library Management System: Spydus
-Outreach also promotes the libraries within the broader community through various activities and events, from preschool visits to farmers markets pop ups.
+**Population breakdown and size of area**
-__**Branch**__
+We service the whole Lake Mac region on Awabakal country. 757km2 area, population of 220 000 with 33% over 55 years. 6.6% of residents live with a disability.
-Outreach operates as a non-customer facing branch based out of Speers Point library. It holds the largest spoken word and large print collection in the Lake Mac region, and is also home to assistive technology like the Victor and Envoy players. We work closely with all Lake Mac branches in sharing and promoting what we can provide to all customers.
+ library branches across the region.
-__**Customer Profiles**__
+HLS and NHS currently have ~330 customers.
-Upon signing up, we conduct a phone interview clarifying reading preferences, customer information, and any delivery instructions. We also send out a Terms of Service they sign and return with a delivery schedule for the year.
+**Staffing and Volunteers (hours)**
+HLS currently operates under Outreach, with 2 full-time staff and 1 part-time.
+These staff members are responsible for the development of profiles, selections, deliveries, and general branch operations. Only 1 staff member is technically full-time on HLS.
+As of late 2024, we have slowly implemented a volunteer program to assist with the deliveries. Volunteers contribute around 12 hours combined each month to the HLS.
+**Customer Profiles**
+These are developed through a quick phone interview with customers and stored on their account through Spydus. Based on their preferences and needs, a ‘Match Borrower’ profile is also developed and used when selecting materials.
+We primarily ask what format they desire, genres and types of stories, preferred authors, and any exclusions they may have. We also explain the nature of our Large Print collection (bigger books, broken up into General, Romance, Western, Mystery, and Non-Fic, etc.).
+**Assistive Technology**
+We currently provide Victor Stratus (and the older Daisy) players for loan, as well as Envoy players. These are typically loans for trial periods, but can be loaned up to 6 months at a time.
+**Delivery Details (vehicles, routes, frequency, NH, scheduling)**
+We use a Subaru Outback to deliver. Our volunteers use their own vehicles and are reimbursed for their travel at the recommended professional rate.
+Our routes are developed in suburb clusters as a loop to minimise right-hand-turns and other practical issues. We delivery each Tuesday, Wednesday, and Thursday on a monthly basis. Each delivery run varies in length, but has around 20 customers and takes place between 11am to 3 pm.
+Nursing Homes are organised through the Lifestyle/Activity officer and receive a delivery each Thursday.
+**Any videos/images/websites for your service**
+[[https://library.lakemac.com.au/Visit/Home-Library-Service]]
-Customers also get surveyed once a year, with a quarterly newsletter in process to be implemented later this year.