Typical questions
From SLNSW
Many of the questions you deal with come from clients visiting your library in person. You may however be required to respond to telephone, fax, online or email enquiries. These types of questions can involve the use of an extensive range of communication skills on your part.
- How do I start to research my Family History?
- Can you show me how to use Sand's Directory?
- What databases do you have on Family History?
- My grandfather was a soldier in WWI. Where can I find out about this?
- Mum gave me an old locket. It has family photos in it. How can I date the photos to help find out who they might be?
- I finally got a copy of my birth certificate the other day. I just found out my birth mother wasn't the lady who raised me. How do I find out about my birth mother?
- This old farm photo has what looks like a property name on it. How do I find where the property was?
- Pop said he was related to the MacKenzie Clan. What information do you have on the Clan? What was their tartan like?
Exercise
What family history resources are found in your library?
How are your resources indexed or catalogued?
How are your resources organized?
