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1. Reference excellence ‎(26,237 views)
2. Main Page ‎(19,499 views)
3. Module 1 ‎(15,457 views)
4. Module 3 ‎(14,704 views)
5. Internet sites ‎(13,939 views)
6. Model Behaviours ‎(13,445 views)
7. Module 2 ‎(11,976 views)
8. About ref-ex ‎(11,942 views)
9. Examining resources ‎(11,758 views)
10. Review 5 ‎(9,950 views)
11. Reference service ‎(9,914 views)
12. Module 4 ‎(9,807 views)
13. Accuracy ‎(9,591 views)
14. Phone & Email ‎(9,503 views)
15. Paraphrase ‎(9,436 views)
16. Community needs ‎(9,354 views)
17. Review 2 ‎(9,339 views)
18. Approachability ‎(9,290 views)
19. Review 3 ‎(9,184 views)
20. 6 pieces of evidence ‎(9,121 views)
21. Barriers ‎(9,085 views)
22. First contact ‎(9,001 views)
23. Open questions ‎(8,815 views)
24. Review 1 ‎(8,450 views)
25. Instructions ‎(8,404 views)
26. Module 8 ‎(8,360 views)
27. Role of service desk staff ‎(8,267 views)
28. Reference interview defined ‎(8,178 views)
29. Body Language ‎(8,144 views)
30. Steps of the reference process ‎(8,121 views)
31. Different Cultures ‎(8,083 views)
32. Module 5 ‎(7,693 views)
33. Clarify ‎(7,668 views)
34. Module 6 ‎(7,654 views)
35. Misconceptions ‎(7,648 views)
36. Follow up ending ‎(7,638 views)
37. Real needs ‎(7,633 views)
38. Verify ‎(7,513 views)
39. Review 4 ‎(7,417 views)
40. Quiz 1 ‎(7,376 views)
41. Types ‎(7,346 views)
42. Reference process ‎(7,277 views)
43. Answer 1 ‎(7,227 views)
44. Age Groups ‎(7,200 views)
45. Quiz 3 ‎(7,101 views)
46. Free access ‎(7,092 views)
47. Answer 2 ‎(7,082 views)
48. Client sources ‎(7,054 views)
49. Indexing ‎(7,007 views)
50. Quiz 2 ‎(6,943 views)

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