Quiz 1-6

From SLNSW

Contents 1 Module 2 2 Module 3 3 Module 6 4 Modules 4 and 5 5 Evaluation for the course

Module 2

List the four steps of the reference process and give an example that shows how the step might be carried out at your library. Explain how each step can improve the quality of reference service to your community.

Module 3

Discuss how using the Model Reference Behaviours improves reference service and list at least two examples for each of the following categories in the Model Reference Behaviours Checklist:

1. Approachability
2. Comfort
3. Interest
4. Listening
5. Inquiring
6. Searching
7. Informing
8. Follow-up

Module 6

Describe in your own words how each of the following ethics guidelines affects or applies to reference work in your library.

• ALIA Statement on Professional Conduct
• ALIA Statement of Core Values
• ALIA statement on library and information services for people with disabilities
• Aboriginal and Torres Strait Islander protocols for libraries, archives and information services
• International Federation of Library Associations and Institutions Statement on Libraries and Intellectual Freedom
• Australia Library and Information Association (ALIA) policy on free access to information

Modules 4 and 5

A library pathfinder is a guide for patrons to resources for a specific topic. It serves as an overview of a subject area, and may include possible subject headings, appropriate indexes, specific resources, special library collections, names of local experts or referral agencies, reliable web sites, and specific library resources in both the reference and circulating collections. You might think of a pathfinder as a combination of the strategies and sources you would use with a patron who needed comprehensive information on a topic. Create a pathfinder for a topic that interests you, ask your supervisor for a topic, or use one of these topics: endangered species, censorship on the Internet, home decorating, light or noise pollution, do-it-yourself plumbing, e-Business and online shopping. Your pathfinder, as any good resource, should indicate a purpose, scope, authority, and target audience and should be presented in a clearly organized format. Include the following in your pathfinder:

• Recommended subject headings to use in the catalogue (the subject headings you find in the catalogue that are the most successful at leading you to resources on the topic)
• Possible index terms to use when looking in reference books (the terms needed to find the information in the resources you are recommending for this topic)
• Appropriate indexes for finding articles (print or electronic)
• 5 specific resources that are either an Atlas, Bibliography, Encyclopedia, Dictionary, Almanac, Directory, Gazetteer, Handbook, Index, Manual, or Periodical
• Any special library collections if relevant
• Groups or agencies, for possible referral, who would have additional information
• Local experts if possible
• A web site that would be a good place for the patron to begin looking for information on the topic
• Search the catalogue for 3 books on the topic (circulating books, not reference books or books meant to be used as reference - what you would suggest for someone who wants to read a whole book on the subject)

Evaluation for the course

As well as completing this survey, do you have any comments or suggestions about this training.

See Credits at About ref-ex for information regarding design, source of materials, and for use of the site.