Purpose

From SLNSW

NSW ref-ex aims to help public library staff in New South Wales provide an excellent reference and information service to their community. It is to provide training and refresher information.

Staff across New South Wales have contributed to the project's adaptation and development from Ohio Reference Excellence.

To suggest or make changes contact refex[at]nsw-risg.org.

Statistics about the use of Ref-ex are available for viewing.

About ref-ex

Instructions

Tips for supervisors

Module 1: Overview of the reference process

Module 2: Reference interview skills and question types

Module 3: People skills, model reference behaviours

Module 4: Search strategies

Module 5: Reference resources

Module 6: Ethics and legislation

Module 7: Roving reference

Module 8: Local studies

Module 9: Family history

Module 10: Children

Credits