Module 7

From SLNSW

Roving reference is a way of taking the reference and information service to the client, rather than waiting for them to come to a fixed service point with an enquiry.

Roving reference is emerging as the preferred term to describe a service where, rather than waiting for the client to approach the reference or information desk, staff, for some or all of the time, leave a fixed service point to find clients within the library who are seeking assistance. While libraries providing roving reference still usually have service desks, the design of the desk is changing. Some libraries, such as Thuringowa, Manly, King County Library System, Santa Monica Public Library and Orange Country Library System are introducing smaller reference and information desks for staff. The small desks make them more approachable for clients as they do not look like barriers. The smaller desks are also easier for staff to walk away from to help clients because the design is more open.

Taking the reference and information service away from a desk to anywhere in the library requires a few changes. Sometimes this includes a change in the attitude of staff towards their clients. Staff need to learn different ways of interacting with the community and with each other. Some consideration may have to be given to technology that will enable the librarian to help the client.

What you will learn

You will learn skills to enable you to provide a roving reference service in your library.

Note roving reference is used as a generic term to cover roving readers advisory work as well as roving reference.

Licensing

This module is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.5 Australia License.