Module 2
From SLNSW
The reference interview is the key to quality reference service.
The reference interview is a critical part of the reference process. The interview finds out what information library users need. Conducting a successful reference interview is a skill that requires understanding and practice.
What you will learn in module 2
- How do you do reference?
- What are the steps of the reference process?
- What is a reference interview?
- How do you get started when you don't understand the question?
- How do you know when enough is enough?
- How can you find out what patrons need if you can't read minds?
Module 2 explains skills you need to answer the basic question, 'What do patrons really want to know?'.
