Module 10

From SLNSW

What you will learn about reference services for children

This module will cover reference services for children up to twelve years of age. For the youngest ages, information is provided about how to help parents of young children with their reference enquiries.

Providing a reference service to children is a core skill for all public library staff. You can use many of your existing skills in providing a reference service, but there are a few special considerations to keep in mind. This module will help develop the skills you need to provide this service. This module does not target specialist children's staff but all staff who provide a reference service in public libraries.

Providing a positive library experience for children is important as you want them to come back to the library. Children are an important part of each community and deserve the same level of service as the rest of the community.

Role of specialist staff

Children's staff provide a specialist service to children from birth to twelve years of age. Your library is likely to have someone with this specialist role, but their actual job title may vary. It also may be part of a range of jobs they do. Generally specialist children's staff will have detailed knowledge of collections and services which relate to children up to twelve years of age. Make sure you use their expertise - they will be happy to share information with you.